📢 We’re Hiring: Billing Specialist
We are looking for a detail-oriented and reliable Billing Specialist to join our healthcare operations team supporting a U.S.-based partner. This role plays a critical part in ensuring accurate patient billing, resolving inquiries, and maintaining clean financial records.
This is a non-clinical role focused on billing accuracy, patient communication, and insurance coordination. You will work closely with patients, internal teams, and billing systems to ensure timely collections and a seamless financial experience.
If you are organized, numbers-driven, and confident communicating with patients, this role is for you.
🎯 Key Responsibilities
Patient Billing & Inquiries
- Respond to patient billing inquiries via phone with clear, professional communication
- Provide accurate explanations of charges, balances, and payment options
- Ensure timely follow-ups and resolution of billing concerns
Insurance & Claims Review
- Review insurance claims for accuracy, including:
- Copayments
- Deductibles
- Coinsurance
- Verify correct patient responsibility and identify discrepancies
Payment Processing & Invoicing
- Collect patient payments and process transactions securely
- Generate and distribute invoices and receipts for both paid and outstanding balances
- Maintain accurate records of all transactions
Audit & Reconciliation
- Perform daily audits of patient visits and invoices
- Ensure all billable encounters are properly invoiced
- Confirm payments are collected when applicable
Partner Billing Support
- Review intake tickets for eligibility and referral accuracy
- Assist in ensuring correct partner invoicing and documentation
Documentation & Compliance
- Maintain accurate billing records in compliance with company policies
- Ensure confidentiality and proper handling of financial data
Collaboration & Process Improvement
- Work with internal teams to resolve billing discrepancies
- Identify opportunities to improve billing workflows and efficiency
✅ Must-Have Qualifications
- At least 1–2 years experience in medical billing, healthcare admin, or related field
- Strong understanding of insurance terms (copay, deductible, coinsurance)
- Excellent English communication skills (verbal and written)
- Strong attention to detail and accuracy
- Experience with billing systems and basic computer applications
- Ability to handle patient interactions professionally and empathetically
- Comfortable working night shift (U.S. time zone)
- Strong organizational and multitasking skills
- Must have at least 100MBPS internet speed and backup internet
🌟 Preferred Qualifications
- Experience supporting U.S. healthcare billing
- Background in healthcare BPO or remote setup
- Familiarity with EMR or billing platforms
- Experience in collections or patient financial services
- Has power backup in case of outages
